FREEDelivery above order 700/-
Effective date: January 2025
At Sarvanna Naturals, we are dedicated to delivering the highest quality, fresh goat milk right to your doorstep. Given the perishable nature of our dairy products, we maintain strict hygiene and quality control during packaging and delivery. Please review our policy below:
Since our products are fresh and perishable, returns are accepted only in specific situations. If your order is damaged, spoiled, or incorrect, please contact us within 2 hours of delivery with clear photos and your order details. We will immediately arrange a suitable replacement or refund.
You can cancel your order up to 6 hours before the scheduled delivery time, and only when the cutoff is before 7 PM that day.
Cancellations after this window are not eligible for refunds due to the perishable nature of our products.
You can pause, skip, or cancel any upcoming delivery by 6 PM the day before delivery. After this cutoff, changes cannot be guaranteed as processing and packing may have already begun.
To manage your subscription, log in to your account or contact our support team.
We process refunds within 48 hours using your original payment method. Based on banking/third-party timelines, funds may reflect in your account within 5-7 business days. For cash-on-delivery orders, we will request your bank details for direct transfer.
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